Refund policy

At Gateway Computers, customer satisfaction is important to us.

Returns

We offer a 30-Day Return policy for eligible products.

To qualify for a return:

• The item must be unused and in original condition
• Original packaging, accessories, manuals, and invoice must be included
• The product should not be physically damaged

Non-Returnable Items

The following items may not be eligible for return:

• Opened consumables such as toner or ink cartridges
• Damaged or used products
• Customized or special-order products

Refund Process

Once the returned product is received and inspected, eligible refunds will be processed through the original payment method.

Refund processing time may vary depending on the payment provider or bank.

Exchange Policy

Defective or damaged items may be replaced subject to stock availability and warranty verification.

Contact for Returns

For return or refund assistance, contact:

Email: info@gatewaycomputer.ae
Phone: +971 50 706 7369